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Green Gorilla Customer Feedback


“As port agents for most of the cruise ships to NZ ports, ISS McKay needs to ensure that things run like clockwork. Green Gorilla has consistently met all our strict service criteria and responded quickly to our needs. The key benefits have been the high level of customer service and their prompt delivery service there are never any delays”.
Richard Carvalho

Large white passenger cruise ship moored in Auckland harbour

“I have been pleased with the service provided; they are reliable and consistently deliver a high level of service. They understand the aged care environment and work well with both local management and maintenance teams. What has been most impressive, however, has been Green Gorilla’s approach to service development, they audit the service they provide regularly and suggest improvements even where this reduces the contract value”.
Ian Davies

Retirement home building complex

“Paramount Services offer commercial cleaning and property maintenance services. We have found many benefits working with Green Gorilla; their alignment with our vision and values, high level of customer service and being a great team to work with on a day-to-day basis. They show a genuine interest in adding long-term value to our business”.
Paul Brown

commercial cleaner mopping up office floor



’ I've ordered a gorilla bag. I picked up the bag from Mitre10 for 180$. The weight limit was 1.2 tonnes and it’s the best price in the market for weight. Filled it up and booked in for a pick-up online on a Friday night. They picked up the bag on Monday early morning. Hassle-free and love their prompt service. Will be buying again.'

Awesome service and very friendly and professional drivers! Have ordered Green Gorilla bags quite a few times and each time it's been easy and hassle-free. Would highly recommend this company :)

Awesome place to get rid of rubbish.

Really easy and at a great price. Simply picked up a bag in Mitre 10, filled it, booked the collection online and it was picked up this evening by a cheerful, professional driver. Great job - thanks!

First time using Green Gorilla. The person on the phone was friendly and helpful. Delivered bag within the expected time frame. The bag had clear instructions on what can/cannot be included. After a few days, I called to schedule a pick-up but was not given a pick-up time so was pleasantly surprised to hear the G.G truck very early in the morning (7 am) on that day; which was an hour before I had planned to move my car out of the driveway. Fortunately, I was impressed they were able to pick up the bag without me needing to move my car. Pick-up people were polite and easygoing. They were careful too. Overall I would be happy to use this service again. Thanks, Green Gorilla.

Very good experience dealing with this company ordered 3m3 flex bin, delivered the next day and during the lockdown. Filled up the bin and called customer support, got picked up the next day morning. A very efficient company I would say. Thanks for the essential service 👍 for even working during the lockdown.

'Awesome service. Ordered their bags 2x and would totally order again. Fast delivery of bag. Quick to collect. No hassles. Reasonable price. Now looking at the green waste bags for our new home. Highly recommended. Thanks again.'

Picked up the bag from Mitre 10, filled it and then rang to arrange collection. The lady I spoke to book was friendly and helpful and the man who did the physical was cheerful, friendly and incredibly efficient. Would use them again in a heartbeat.

When I contacted them about bin removal it was during level 4, was told that my bin would be picked up the first week of level 3 and they definitely kept to it. On the first day of level 3 and it's already been picked up, the driver was awesome, didn't take him long to get the truck in and remove the bin. Really polite and friendly too. Great work team keep it up.

We use Green Gorilla for our home and our office. The drivers are always friendly, they often take the odd extra rubbish bag if we have it. If our house ever gets missed we drop them an email and they come the next day. Really good service, highly recommended.

Incredible experience with Green Gorilla and their skip bins. I ordered mine and arrived overnight. Ordered the collection months later and it was collected the following day. Compared to an experience with Waste Management I would never look back!!

Communicated well before turning up right on time. Placed the bin exactly where I wanted it down my long driveway. Took it away on the assigned day with no fuss.

Fantastic. Bought a Gorilla Bag, filled it and emailed for pick up, they picked it up the next day. Excellent fast communication. So easy. Would definitely use again.

'Have used these guys a number of times now and have had nothing but great customer service! So easy to book in once you have filled up the bags and best value as there is no additional charge for the pickup.'

👍👍, could access and make changes to my bookings and they slotted in changes at short notice, much appreciated.

Very happy with the Gorilla bins service. Easy to book, great customer service, great value, great delivery driver..put bin where I needed it no problems..fast easy collection and pleasant driver. Will use it again.

Fantastic service. We're based in West Auckland. We've used the gorilla bags twice and would do it again if the two bags hadn't already cleared out everything we wanted to get rid of. They do everything on time and exactly as you expect.

A pretty amazing site that has been slowly developing over a few years now. Busy place but also good safety measures in place.

I've just had my second Gorilla bag picked up today and I'm very happy with the customer service. The friendly staff at the end of the phone and friendly drivers arrived on time as scheduled. After having multiple bad experiences with flex bin I'm glad there's competition in this market. I'd recommend it!

Green Gorilla's service was excellent. Responded quickly to request for pick-up. picked up on time and without fuss. Thanks.

Brilliant service, great communication regarding the collection, and friendly staff.

man wearing orange high visibility vest
Eighteen rubbish staff standing in front of rubbish truck
group of people wearing safety gear in a rubbish facility



Green Gorilla provide Auckland Recycling & Waste Solutions and we are proud of our Green Gorilla Customer Feedback