Terms & Conditions

Terms & Conditions

These Terms and Conditions apply to all short term hire and online purchases between Green Gorilla and its customers. There will be no variations to these terms and conditions unless explicitly stated in writing by Green Gorilla.

1/. Trading Name

Our legal business name is Kalista Limited and we trade under Green Gorilla. This will appear on cardholder statements for any transactions made through this website.

2/. Content

While we endeavour to supply correct information on this website at all times, mistakes, errors or omissions may occur. Green Gorilla takes no responsibility for any loss or damage, direct or indirect, resulting from the use or application of information contained on this site.

3/. Pricing

Prices shown on the Green Gorilla website and given by phone are listed in New Zealand dollars, and are inclusive of GST. We reserve the right to change or alter any prices at any time for any reason. Any variation to an order (once accepted) will result in price adjusting to reflect the variation.

4/. Payment

Payment will be accepted by credit card. All residential bins must be paid for before delivery occurs.

5/. Additional fees will be charged if:

  • Bins are overweight – Bins over the specified weight allowance will incur an additional charge of $0.14 per kg ($140.00 per tonne) including GST.

  Weight allowances



1 Tonne



0.45 Tonne



0.75 Tonne



1.35 Tonne



1.5 Tonne


  • Bins contain prohibited waste
  • Bins contain incorrect waste that differs from the waste listed with type of bin ordered
  • Bins are damaged including fire damage
  • Bins have been moved to an inaccessible site after delivery
  • Bins are overfilled
  • Pricing supplied is for hirage of the initial term stated, any subsequent days thereafter is at a charge of $5.00 per day including GST.


6/. Prohibited Waste

Any prohibited materials will be unloaded at the time of tipping and disposed of at a later date and any additional costs shall be charged to the Customer.

  • Tyres
  • Polystyrene
  • Hazardous waste/ Toxic material
  • Asbestos
  • Chemicals
  • Paint and paint cans
  • Gas bottles
  • Car batteries
  • Fridges/Freezers
  • TV's/Monitors/microwaves
  • Clinical/Medical Waste
  • Fluorescent Tubes
  • Solvents
  • Liquids
  • Oil
  • Dead animals
  • Or any other items deemed by the proprietor to be hazardous or unable to be disposed of at landfill.


7/. Waste Definitions

Cleanfill, Hardfill and General Waste can be loaded into the same bin however weight allowances do apply and bins over the weight allowance will be charged as in 5/. above.

General waste refers to products that are no longer of use, made up of various waste streams. While it does include most of the things you may consider to be “rubbish”, it does not comprise of liquids or hazardous waste. Other exclusions include food waste, soil, green waste and cleanfill waste.

Cleanfill waste is defined as concrete, rocks, bricks, asphalt, clay, sand, dirt and ceramic tiles. No other waste can be placed in a cleanfill Skip Bin. The “clean” in clean hard fill means that the waste is not contaminated by any other form of waste.

Green waste is composed of waste products that are biodegradable, which means they can easily break down and become a part of the earth again. This is typically made from garden waste, such as grass clippings and weeds. It is “green” because it is high in nitrogen, as opposed to brown waste, which is predominantly carbonaceous.

8/. Delivery / Removal Policy

Green Gorilla will make ever endeavour to deliver your bin on the day that delivery has been booked, but Green Gorilla will not be liable for any failure or delays in delivery. Late delivery will not entitle the cancelation of any order or entitle any refunds or discounts. Green Gorilla is not open on Sundays or Public Holidays.

Green Gorilla reserves the right to defer the collection of any bin found to be either overloaded or loaded with prohibited material until such time as the customer rectifies the situation.

9/. Placement

To ensure acceptable placement, access must be at least 3.0m wide with a 4.0m height clearance.  Bins require clear flat land and cannot be lowered over fences or obstacles. Bins are not permitted on the road or on footpaths, unless a permit from the council is obtained.  Bins placed on site are not to be re-positioned. Kalista Limited will not be liable for any damage caused to property when re-positioned by the customer.

10/. Refund Policy

Green Gorilla will provide a full refund on any bin not provided by Green Gorilla. If you wish to cancel your order and obtain a refund you must give Green Gorilla 4 working days’ notice prior to the delivery date. No refunds will be given for any bin delivered to the scheduled delivery address and turned away.

11/. Privacy & Personal Information

Through conducting its normal business, Green Gorilla may collect customer information including purchase history, contact and delivery details. This information will remain confidential and will be held securely, and will not be disclosed to any third party.

12/. Customer Consent

Customers who do not wish to have any personal information collected and used for any purpose other than that required to complete the transaction will need to express this in writing at the time of purchase.

13/. Access to Personal Information

Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.