27 May 2024

Service Centre Representative

Onehunga, Auckland

Position Description

We are currently seeking an experienced and enthusiastic Service Centre Representative to join our team. In this role, you will field calls and emails from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Service Centre Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service, but we are willing to train the right person. This position is key in supporting the business.

Key Responsibilities of the role include:

• Field phone calls and emails
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established policies and procedures
• Follow up customer queries
• Accurate and fast data entry
• Assist with dispatch as required

Our ideal candidate would have the following:

• Proven customer service experience
• Contact centre experience would be a definite advantage
• Excellent time management skills and ability to prioritise a demanding workload
• Work at a fast pace with high volumes
• Excellent verbal and written communication skills
• Proven problem solving skills
• Strong relationship builder and team player
• Sound geographical knowledge of Auckland Region
• Logical thinker with a positive can-do attitude
• Solid skills using software systems and processes

If you are looking for an opportunity to join our dynamic team that collectively works towards a common goal of leaving our environment better, apply now.
Please note: we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.
Applicants for this position must hold NZ citizenship/residency or the legal right to work in New Zealand.

Please email your current CV and cover letter to recruitment@greengorilla.co.nz

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